Refund policy

Effective Date: October 28, 2026
Last Updated: October 28, 2026

Shop Name: ShopStuffs LLC

Due to the custom, handcrafted, handmade, personalized, and made-to-order nature of our products, and because many items are produced by our partners specifically for your order, all sales are final, except as described in "When We Will Make It Right" below.

ShopStuffs LLC does not accept returns or exchanges, and we do not offer refunds for change of mind, ordering the wrong size or item, or no longer needing an item.

By placing an order, customers acknowledge and agree that many of our products are created specifically for each customer and cannot be resold or restocked.

This policy is part of our Terms of Service.

Non-Returnable & Non-Refundable Items

This includes, but is not limited to:

Jewelry, including pearl jewelry, earrings, necklaces, bracelets, rings, jewelry sets, and bridal jewelry
Beauty, bath, and body products, including hair care, skincare, body care, bath bombs, bath salts, bath soaks, soaps, fragrance products, and beauty gift sets
Apparel (please check size charts before ordering)
Mugs, journals, blankets, keepsakes, and other gift and home items
Handcrafted wedding stationery and paper goods
Custom invitation designs and personalized products
Made-to-order and print-on-demand products
Digital downloads and Canva templates
Stickers and other paper goods
Personalized gifts
Sale, promotional, or clearance items

Hygiene and safety: For hygiene and safety reasons, jewelry and beauty, bath, and body products cannot be returned or exchanged once delivered.

Cancellations

Need to cancel? Contact us as soon as possible at shopstuffsllc@gmail.com. Many orders enter production shortly after they are placed, so cancellation requests are not guaranteed. Orders may not be canceled once production has begun. Digital products cannot be canceled once digital access has been provided.

Custom Design Services

Design Consultation & Proposal Fees are non-refundable.

Because custom design services include professional time spent on consultation, research, design development, and proof creation, fees remain non-refundable regardless of whether the customer chooses to move forward with production.

Proof Approval & Customer Errors

Customers are responsible for carefully reviewing and approving all proofs before production begins.

Once a proof has been approved, ShopStuffs LLC is not responsible for customer-approved errors, including but not limited to:

Spelling mistakes
Incorrect names
Incorrect dates
Incorrect addresses
Incorrect wording
Incorrect QR codes
Layout selections

Reprints resulting from customer-approved errors will require a new order and additional payment.

When We Will Make It Right

Final sale does not apply if your order:

Arrives damaged
Is defective
Is incorrect (wrong item, or an error on our part), or
Is lost in transit and never delivered

Damaged, defective, or incorrect items: Please contact us within 48 hours of delivery and include:

Your order number
Clear photographs of the product
Clear photographs of the packaging

Lost in transit: If your package is never marked as delivered, contact us as soon as possible. After the carrier confirms the package is lost, we will resolve it as described below.

Verified issues will be resolved through a replacement, repair, or refund, at ShopStuffs LLC's discretion. We may ask you to return the item, at our cost, before we send a remedy. Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it may take 5-10 business days for the refund to appear.

If We Can't Ship Your Order

If we cannot ship your order within the time stated on the product page or at checkout (or, if no time is stated, within 30 days after you place your order), we will notify you and give you the choice to accept the delay or cancel the unshipped items for a full refund. If we cannot fill your order at all, we will cancel it and refund you promptly.

What Is Not Covered

Customer-approved proof errors
Incorrect or incomplete information or addresses provided by the customer
Packages marked as delivered by the carrier that are later lost or stolen
Normal variations in handmade, printed, and natural products, including pearls
Reactions caused by allergies or sensitivities to listed ingredients or metals
Normal wear, tarnishing, fading, or damage caused by improper use or care
Change of mind, wrong size, or delays caused by carriers or events outside our control

Chargebacks

If there is a problem with your order, please contact us first. We are here to help, and most issues can be resolved quickly. Please see our Terms of Service for more information.

Nothing in this policy limits any rights you may have under applicable law that cannot be waived.