Shipping policy

Last Updated: October 28, 2026

Thank you for shopping with ShopStuffs LLC. This policy explains how and where we ship, how long orders take, what shipping costs, and what to expect after you buy. It is part of our Terms of Service.

Where We Ship

We currently ship only to addresses within the United States.

Production & Processing Times

Many of our products are made to order, personalized, or produced and shipped by our trusted production, manufacturing, and print-on-demand partners. Most items are made after you order, so please allow production time before your order ships. Typical production times are:

Print-on-demand items (apparel, mugs, journals, blankets, and other home and gift items): typically 2-7 business days before shipping
Jewelry, including pearl jewelry: typically 1-5 business days before shipping
Beauty, bath, and body products: many are made to order by our manufacturing partners and typically take 2-3 weeks in total from order to delivery
Custom invitations and wedding stationery: production begins only after final proof approval and full payment, and timelines are provided with your quote
Digital downloads and Canva templates: delivered electronically, usually right after payment. Nothing is shipped.

Business days are Monday through Friday, excluding U.S. holidays. Production times are estimates and may be longer during holidays and peak seasons. If a product page shows a specific production or delivery time, that time applies to that item.

Delivery Times

Once your order ships, standard delivery within the U.S. typically takes 3-7 business days. Most orders arrive within about 1-2 weeks of ordering, and beauty, bath, and body products typically arrive within 2-3 weeks.

Delivery times are estimates, not guarantees. They may be affected by carrier delays, weather, holidays, or other events outside our control.

If your order includes items from different production partners, it may arrive in more than one package on different days.

Shipping Rates

We offer flat-rate standard shipping within the United States. Shipping is a flat $9.99 for most orders. Some larger or heavier items, and orders that include items shipping from more than one location, may have a higher shipping charge. Your exact shipping cost is always shown at checkout before you pay.

Black Friday weekend: Free standard U.S. shipping on orders of $75 or more placed November 27-30, 2026.

Free shipping is applied automatically at checkout when your order qualifies. Any other free-shipping offers, when available, will be shown at checkout.

No Expedited or Rush Shipping

We do not currently offer expedited, express, or rush shipping or production. Please order early for events and holidays.

Holiday Order-By Dates

To help your gifts arrive before Christmas, we recommend ordering by:

December 11, 2026: most items
December 4, 2026: beauty, bath, and body products

For custom invitations and stationery, please contact us before ordering for holiday or event timelines.

Order-by dates are estimates provided as a courtesy and are not a guarantee of delivery by a specific date.

Order Tracking

When your order ships, we'll email you a confirmation with a tracking number and link, if available. If your order ships in more than one package, you may receive more than one tracking email. Tracking information can take 24-48 hours to update.

Address Accuracy

Please double-check your shipping address at checkout. ShopStuffs LLC is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you need to correct your address, contact us as soon as possible. We can only update an address before your order enters production or ships. If a package is returned to us because of an incorrect address or because it was not picked up, we will contact you to arrange reshipment at your cost.

If We Can't Ship on Time

If we cannot ship your order within the time stated on the product page or at checkout (or, if no time is stated, within 30 days after you place your order), we will notify you and give you the choice to accept the delay or cancel the unshipped items for a full refund. If we cannot fill your order at all, we will cancel it and refund you promptly to your original payment method.

Lost, Stolen, or Damaged Packages

Marked as delivered: Once the carrier marks a package as delivered to the address provided at checkout, ShopStuffs LLC is not responsible for packages that are lost, stolen, or misplaced after delivery. Please check with neighbors and your building's mail area, and contact the carrier. We are happy to help you file a claim with the carrier where possible.

Lost in transit: If your package is lost in transit and never marked as delivered, please contact us as soon as possible. After the carrier confirms the package is lost, we will send a replacement or issue a refund, at our discretion.

Damaged, defective, or incorrect: Please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging. See our Refund Policy for details.

Order Changes & Cancellations

All sales are final. Need to change or cancel your order? Contact us as soon as possible. Many orders enter production shortly after they are placed, so changes and cancellations are not guaranteed. Orders may not be changed or canceled once production has begun. Personalized items, digital products, and consultation fees are non-refundable. Please see our Refund Policy for details.